Patients I can deal with, families I really can't. You don't get to tell me you won't pick up your 96-year-old mother for discharge until next Tuesday... because you "aren't ready to deal with her yet." Yes, dealing with frail, ill, elderly parents is without a doubt difficult, and, yes, I have sympathy... but this is not a babysitting service, it's a hospital, and the bed needs to go to someone else, and without any medical condition keeping her here, what are we supposed to do? "If you can't take care of her, I need to get social services involved." "No." "Then tell me what we should do." "Leave her where she is. We will come next Tuesday. Unless she gets sick again before then." "She has a better chance of getting sick if she stays in the hospital." "Then she'll have to take that risk." "I am getting social services involved." "Then I want to speak to your supervisor."
Because what I'm doing is sitting at a customer service phone bank and let me just get my manager to solve your problem. Ugh. It is hard not to yell at people sometimes.