"Sure, my former doctor probably has all of that, but he retired. That's why I came here. I needed to find a new doctor. Oh, he was great. I really liked him. It's too bad he left the practice."
"Do you know if someone else was taking over for him?"
"I don't think so. He said the office was closing. I can give you the number, but I'm not sure he's still there."
So I call the number, and start to explain what I'm looking for. The nurse interrupts--
"Oh, Dr. Jones? No, he hasn't retired. He's in the office-- hold on a second, let me put him on."
"Hi, this is Dr. Jones...."
"Yes, I'm a fellow at Mediocre Hospital. I have a patient in clinic who says she saw you for many years, but she had to find a new doctor because you were retiring.... I was hoping to get some records if you had them...."
"Oh, yes, Mrs. Terrible, right?"
"Yeah, I have her records. I can have my secretary fax them over. She's really something."
"Well, I just met her today. I'm just trying to get a handle on her history."
"Yeah, you'll see. I'll definitely have those records sent over."
"And so you're not retired?"
"[laughs] No, no, not at all. Retired from seeing her, for sure. But most of my patients I can still handle."
"Uh, okay... great... can I give you a call if I have any questions?"
"I guess. Good luck."